Implementasi Key Performance Indicator Pada Departemen Operasional PT Umroh Madani Amanah

Abstract

Key Performance Indicator is a system for measuring individual or group performance in an organization that is objective and measurable based on the goals, vision and mission of the organization concerned. The purpose of this study is to determine the extent to which the Key Performance Indicator (KPI) method is applied in measuring the performance of the Operational Department at PT Umroh Madani Amanah, through a qualitative-quantitative method approach. The results of the study showed that the implementation of KPI at PT Umroh Madani Amanah has been running well through the application of appropriate indicators according to the company's needs and in line with the Corporate Indicator (Company Indicator Target) based on the Balance Score Card (BSC). In addition, the technical implementation is adjusted to the company's atmosphere through the prevailing corporate culture.